Terms of service

Welcome to Pomplona Lights! By using our website and purchasing products from Pomplona Lights, you agree to the following terms and conditions. Please read them carefully.

1. Agreement to Terms

By accessing or using the Pomplona Lights website, you agree to be bound by these Terms of Service and any additional terms, policies, or guidelines that may apply to specific sections of the website or to the products and services offered.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our website. By using our website, you confirm that you are of legal age or have obtained the consent of a legal guardian.

  • Prohibited Use: You may not use the website for any unlawful or prohibited activities, including violating the rights of Pomplona Lights, other users, or third parties.

3. Account Information

  • Creating an Account: You may be required to create an account to place orders or access certain features. When creating an account, you agree to provide accurate and up-to-date information.

  • Account Security: You are responsible for keeping your account information confidential and for any activities that occur under your account.

  • Account Termination: We reserve the right to suspend or terminate your account if we believe that you have violated these terms or engaged in any fraudulent or unlawful activity.

4. Product Information and Availability

  • Product Descriptions: We strive to ensure that product descriptions, pricing, and images are accurate. However, we do not guarantee that they are error-free or complete. Prices and availability are subject to change without notice.

  • Product Availability: Products are subject to availability. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.

5. Pricing and Payment

  • Prices: All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated. Prices are subject to change without notice.

  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems.

  • Taxes and Fees: All applicable taxes and fees, including shipping costs, will be added to your total order at checkout.

6. Orders and Shipping

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This email is not a guarantee that the items will be shipped immediately.

  • Shipping: We offer domestic shipping within Hong Kong. Shipping times may vary based on your selected delivery method. Please refer to our Shipping Policy for detailed information on rates and delivery times.

  • Order Modifications or Cancellations: Orders can be modified or canceled within 24 hours of placing the order. After this period, we are unable to make changes, as processing and shipping may have already begun.

7. Returns and Refunds

  • Returns: We offer a return policy for unused, undamaged items within 30 days of purchase. Please refer to our Returns and Refund Policy for more details.

  • Refunds: Refunds will be issued to the original payment method used for the purchase once the returned items are inspected and approved.

8. Limitation of Liability

Pomplona Lights will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the total amount paid by the customer for the product or service that caused the issue.

9. Intellectual Property

  • Trademarks: All trademarks, logos, and content on this website are the property of Pomplona Lights or its licensors. You may not use, reproduce, or distribute any of our content without our prior written consent.

10. Privacy

By using our website, you agree to the collection and use of your personal information as described in our Privacy Policy.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pomplona Lights and its affiliates, employees, agents, and suppliers from any claims, damages, losses, and liabilities arising out of your use of the website, including any violations of these Terms of Service.

12. Governing Law

These Terms of Service are governed by the laws of Hong Kong SAR. Any disputes related to these terms or your use of our website will be resolved in the courts of Hong Kong.

13. Modifications to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated date. We encourage you to review these terms periodically to stay informed.

14. Contact Us

If you have any questions or concerns about our Terms of Service, please contact us at:

Pomplona Lights
Email: info@pamplonalights.com
Address:
50 Stanley Street, Suite C, 7th Floor, World Trust Tower,
Central, Kowloon, Hong Kong SAR

By continuing to use our website, you agree to be bound by these Terms of Service.