FAQs

Welcome to our Frequently Asked Questions page! Below, you’ll find answers to some of the most common questions about Pomplona Lights, our products, and services. If you can’t find what you’re looking for, feel free to reach out to our customer support team.

We offer a wide range of lighting solutions, includingLED lamps,night lights, andspecial decorative lightsfor every space. Our collections are designed to fit various styles and needs, from modern, minimalist lighting to whimsical night lights and customizable decorative pieces.

Placing an order with Pomplona Lights is simple! Just browse our online store, select the products you’d like to purchase, and add them to your cart. When you're ready, proceed to checkout, fill in your shipping details, and choose your payment method. You’ll receive a confirmation email once your order is complete.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also visit the 'Track Order' page on our website for real-time updates.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. Your payment will be processed securely through our trusted payment gateways.

Orders can be modified or canceled within 24 hours of placing the order. If you need to make changes, please contact us immediately at info@pamplonalights.com, and we will assist you.

We offer a hassle-free return policy! To return an item, please refer to our Returns and Refund Policy for detailed instructions. Items must be unused and in their original packaging to qualify for a return.

At the moment, we do not offer gift cards. However, we are considering introducing this feature in the future. Stay tuned!

You can reach our customer support team at info@pamplonalights.com or call us at +852 1234 5678 during business hours (Monday to Friday, 9:00 AM to 6:00 PM HKT).

If you have any other questions or need assistance, don’t hesitate to contact us. We’re here to help and ensure you have a great shopping experience with Pomplona Lights!