Privacy policy

At Pomplona Lights, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make a purchase from Pomplona Lights.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you use our website:

  • Personal Identification Information:

    • Name

    • Email address

    • Shipping and billing address

    • Payment information (credit card details, PayPal, etc.)

  • Non-Personal Identification Information:

    • Browser type

    • IP address

    • Device information

    • Cookies and tracking data (to improve our website experience)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and billing.

  • Customer Service: To provide customer support and respond to your inquiries or concerns.

  • Marketing and Promotions: To send you promotional offers, newsletters, and other marketing communications (you can opt out of these at any time).

  • Website Improvements: To improve our website, products, and services based on your feedback and usage patterns.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Sensitive information, such as payment details, is transmitted securely using encryption technologies.

  • Access Control: We limit access to personal information to employees and service providers who need it to perform their duties.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information with the following third parties to provide the best possible service:

  • Shipping and Delivery Partners: To process and ship your orders.

  • Payment Processors: To complete your transactions securely.

  • Service Providers: To help us operate our website, manage payments, and perform marketing activities.

  • Legal Compliance: We may disclose your information to law enforcement or regulatory authorities if required by law.

5. Cookies

We use cookies to enhance your shopping experience, track website usage, and provide personalized content. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website.

You can adjust your browser settings to block cookies, but please note that doing so may impact your ability to use some features of our site.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request to update or correct any inaccurate personal information.

  • Deletion: You can request the deletion of your personal information (subject to legal requirements and retention periods).

  • Opt-Out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at info@pamplonalights.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Pomplona Lights
Email: info@pamplonalights.com
Address: 50 Stanley Street, Suite C, 7th Floor, World Trust Tower,
Central, Kowloon, Hong Kong SA