Shipping policy

At Pomplona Lights, we are committed to delivering your lighting products in a timely and reliable manner. We offer shipping within Hong Kong and aim to make your shopping experience as smooth as possible. Below are the details of our shipping policy.

1. Shipping Rates & Delivery Times

  • Domestic Shipping (Hong Kong):

  • Free Shipping: On orders over HKD 500.
  • Standard Delivery: 3-5 business days.
  • Express Delivery: 1-2 business days (available at checkout for an additional fee).

2. Order Processing

  • All orders are processed within 1-2 business days from the time of purchase.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a shipping confirmation email once your order has been dispatched.

3. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
  • You can also track your order status at any time through the "Track Order" page on our website.

4. Duties & Taxes

  • There are no additional customs duties or taxes for domestic orders in Hong Kong.

5. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately at info@pamplonalights.com.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

6. Shipping Address

  • Please ensure that the shipping address is correct before completing your order.
  • We are not responsible for any delays or issues arising from incorrect address information provided by the customer.

7. Shipping Delays

  • While we strive to meet delivery estimates, certain factors like weather conditions, high demand periods (e.g., holidays), or other unforeseen circumstances may cause delays.
  • If you experience a delay, we will notify you as soon as we receive updates from our carriers.

If you have any questions regarding shipping or need further assistance, feel free to contact our support team at info@pamplonalights.com.

We appreciate your business and look forward to lighting up your world!